Shipping policy

Shipping Policy

Last Updated: September 16, 2026

At Chinar by Ahad, we are committed to providing a smooth, reliable, and convenient delivery experience for our customers across Pakistan. We carefully process every order and work with trusted courier services to deliver your watches and Peshawari Chappal safely to your doorstep.

1. Shipping Coverage

We currently offer delivery across Pakistan, including major cities and most residential areas.

Delivery availability may vary for remote or restricted areas depending on courier coverage.

2. Order Processing

Orders are normally processed within 1–2 business days after confirmation.

For Cash on Delivery orders, we may contact you by phone or WhatsApp to confirm your order before dispatch.

Orders placed on weekends or public holidays may be processed on the next business day.

3. Delivery Time

Estimated delivery times within Pakistan are:

Major cities: 2–4 business days
Other areas: 3–6 business days
Remote areas: Delivery may take additional time depending on courier service and location

Please note that these are estimated delivery times and may vary due to weather, public holidays, courier delays, address issues, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

From time to time, we may offer free shipping promotions on selected products or orders. Any applicable promotion will be clearly mentioned on our website.

5. Cash on Delivery

Cash on Delivery is available for eligible orders across Pakistan.

When selecting COD, please provide an active phone number and a complete delivery address. Our team may contact you through phone or WhatsApp to confirm your order.

Payment should be made in cash to the courier rider when your parcel is delivered.

6. Accurate Delivery Information

Customers are responsible for providing correct and complete delivery information, including:

Full name
Complete address
City
Active phone number
Any relevant delivery instructions

Chinar by Ahad cannot be held responsible for delays or failed deliveries caused by incorrect, incomplete, or unreachable contact information.

7. Delivery Attempts

Our courier partner may make multiple delivery attempts depending on their service policy.

If you are unavailable at the time of delivery, please coordinate with the courier or contact us for assistance.

Repeated failed delivery attempts may result in the order being returned to us.

8. Delayed or Returned Orders

Although we work with reliable courier partners, delivery delays can occasionally occur due to circumstances such as:

Weather conditions
Public holidays
High order volumes
Road or transportation issues
Incorrect delivery information
Unreachable phone numbers
Remote-area delivery restrictions

If your order is significantly delayed, please contact us so we can assist you in checking its status.

9. Damaged Parcel

Please inspect the package at the time of delivery. If the parcel appears seriously damaged or tampered with, contact us as soon as possible with your order details and supporting photographs or video.

We will review the matter and assist you according to our return and replacement policy.